Refund policy
Refund & Return Policy
Thank you for shopping with Madni Store. We value your trust and want you to be fully satisfied with your purchase. Please read our refund and return policy carefully.
Returns
We accept returns only under the following conditions:
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The item must be unused, unworn, and in the same condition as received
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The item must be returned in its original packaging
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Return requests must be made within 3 days of receiving the product
To request a return, please contact us at munirshopify11@gmail.com with your order number and clear photos of the item.
Non-Returnable Items
The following items cannot be returned or refunded:
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Items damaged due to customer misuse
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Items returned without original packaging
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Items returned after the allowed return period
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Sale or discounted items (if applicable)
Damaged or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery with photos or video proof.
After verification, we will offer a replacement or refund as applicable.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued via the original payment method or store credit, depending on the situation
Shipping charges (if any) are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect due to our mistake.
Order Cancellation
Orders can only be canceled before shipping.
Once the order has been shipped, cancellation is not possible.
Contact Information
For any questions regarding refunds or returns, please contact us at:
Madni Store
2F2 PCHS, Ghazi Road
Lahore, Pakistan